Client help
For current clients and anyone whose build has stalled. The more precise the ticket, the faster the triage.
A good ticket contains
- Platform and version (e.g. Android 2.14.0 / 311)
- What you expected and what happened
- Steps to reproduce
- Review rejection text, if any
- Urgency: does it block a release?
Priorities
| P1 | Production down or mass crashes |
|---|---|
| P2 | Release blocked by review |
| P3 | Defect with a workaround |
| P4 | Questions and improvements |
Requests are handled in working hours: Mon–Fri 09:00–18:00 Kyiv time. Response times for clients are set in the contract.
How do I grant developer account access?
Invite our corporate address as a team member with the minimum required role. Never send passwords by email.
Can I send files?
The form accepts text only. Mention files in your message and we will reply with a secure transfer link.